State Bank of India, Proactive Risk Management Department Maintains ISO 9001:2015 Certification

Demonstrating its continued commitment to quality management and operational excellence, the State Bank of India, Proactive Risk Management Department has successfully maintained its ISO 9001:2015 certification following an IAS-accredited Surveillance audit. This achievement reflects the department’s dedication to following structured processes and continually enhancing its quality management practices to support effective risk monitoring and fraud prevention initiatives.

Congratulations to the State Bank of India, Proactive Risk Management Department, on maintaining this certification and reinforcing its commitment to quality-driven operations and customer protection.

What is ISO 9001:2015?

ISO 9001:2015 is an internationally recognised Quality Management System (QMS) standard that helps organisations establish structured processes, improve operational efficiency, and consistently meet customer and stakeholder requirements. The standard promotes a process-based approach, accountability, risk-based thinking, and continual improvement across organisational functions.

Scope of Certification

Prevention of digital payment frauds in accounts of the customers of the Bank to the maximum possible extent by monitoring and analysing debit and non-financial transactions performed through specified digital channels. The department generates alerts 24/7 in Real Time and Near Real Time modes based on predefined business rules for proactive fraud detection and risk management.

Key Advantages of ISO 9001:2015 for State Bank of India, Proactive Risk Management

• Enhanced Process Efficiency

ISO 9001:2015 supports the department in implementing structured and consistent processes for monitoring, analysing, and responding to potential fraud-related activities.

• Improved Accountability and Clarity

Clearly defined roles, responsibilities, and procedures help ensure effective coordination and timely decision-making across fraud monitoring operations.

• Consistent Service Delivery

The standard helps maintain uniformity in operational activities, enabling reliable and effective fraud prevention and risk management practices.

• Strengthened Customer Trust

By supporting robust monitoring and preventive controls, ISO 9001 contributes to safeguarding customer transactions and enhancing confidence in the Bank’s digital banking services.

• Continual Improvement

The framework encourages ongoing evaluation and enhancement of processes, helping the department adapt to emerging risks and evolving digital payment environments.

Other Standards that the organisation can consider

The State Bank of India may also consider strengthening its management systems through standards such as ISO/IEC 27001 for information security management and ISO 22301 for business continuity management. These standards can further support secure operations, data protection, resilience, and uninterrupted service delivery.

About SIS Certifications

Established in 2013, SIS Certifications is a globally recognised certification body accredited by IAS and UAF. Headquartered in India, the organisation has a presence in more than 55 countries. Known for its impartial and transparent approach, SIS Certifications follows rigorous audit methodologies.

The organisation provides management system certifications, including ISO 9001, ISO 14001, and ISO 45001. Additionally, other significant certifications offered by the certification body include ISO 22000, ISO 21001, ISO 41001, and ISO 37001. Information security standards include ISO/IEC 27001, ISO/IEC 27701, and ISO/IEC 42001.

SIS Certifications also provides cybersecurity and compliance solutions, including DPDP (India), GDPR, PCI DSS, SOC 2 Type II, HIPAA, and HITRUST.

Alongside certifications, SIS Certifications offers professional training programmes with credentials powered by Exemplar Global.