We are delighted to announce that the Proactive Risk Management Department (PRMD) of the State Bank of India (SBI) site 1- State Bank of India, proactive risk management department, 2nd floor, door no. 8-2-684, Anand banjara colony, Banjara hills, Hyderabad, 500034, India. site 02: State Bank of India, proactive risk management department, 2nd floor, Matrix Mall, Jawahar Nagar, sector 4, Jaipur- 302004, Rajasthan, India. site 03: state bank of india, 2nd floor, SBI SMS highway branch building, choura rasta, Jaipur-302003, Rajasthan, India. , Rajasthan, India has officially completed the initial audit for ISO 9001:2015 certification—a globally acclaimed standard for Quality Management System (QMS). This significant milestone is a testament to the department’s steadfast dedication to delivering secure, reliable, and high-quality digital fraud prevention services to millions of SBI customers across the country.
In an era where digital transactions are growing rapidly and fraud tactics are becoming more complex, this certification marks a giant step forward in protecting digital payments and enhancing customer trust.
This certification isn’t just about ticking off compliance boxes—it’s about raising the bar for proactive risk management. With this achievement, SBI’s PRMD has demonstrated that it operates with clarity, efficiency, and a laser-sharp focus on customer protection.
The department now stands as a model of quality-driven operations in the digital banking landscape, proving that security and service excellence can—and must—go hand in hand.
As one of the most crucial divisions within the largest public sector bank in India, SBI’s PRMD is responsible for safeguarding digital transactions from fraudulent activities. The department runs around the clock, using advanced tools and predefined business rules to monitor and analyze debit and non-financial transactions across a range of digital banking channels.
The scope of SBI PRMD’s ISO 9001:2015 certification clearly highlights its specialized role:
“Prevention of digital payment frauds in accounts of the customers of the Bank to the maximum possible extent by monitoring & analyzing debit and non-financial transactions performed through any of the specified digital channels by generating alerts 24/7 in Real Time and Near Real Time mode based on predefined business rules of the Department.”
This comprehensive scope reflects the department’s all-encompassing responsibility for maintaining the integrity, security, and reliability of digital payment ecosystems within the bank.
ISO 9001:2015 focuses on building efficient systems that emphasize customer satisfaction, continuous improvement, and operational transparency. For a dynamic department like SBI’s PRMD, this certification provides a structured framework that supports faster response times, improved fraud detection, and streamlined workflows.
In a sector where even seconds count, having a certified quality management system in place means every transaction is watched with precision, and every alert is handled with speed and accuracy.
Fortified Digital Security –With ISO-backed processes, the department ensures smarter fraud detection mechanisms and early intervention protocols, providing customers a greater sense of digital safety.
Optimized Operational Flow – Standardized procedures and continuous performance reviews translate to fewer bottlenecks, more agility, and better decision-making across teams.
Elevated Customer Trust – In today’s banking environment, trust is currency. This certification confirms that SBI is committed to offering digital services rooted in quality and care.
Regulatory and Policy Alignment – The system aligns seamlessly with both internal policies and external regulatory frameworks, ensuring compliance, governance, and transparency.
Team Empowerment and Skill Growth – Staff now work under clearly defined procedures and benefit from ongoing training, fostering a culture of confidence, ownership, and excellence.
This ISO 9001:2015 certification is more than a milestone—it’s a vision for the future. As SBI continues to lead the digital banking revolution in India, PRMD will keep strengthening its systems with emerging technologies like AI-driven analytics, machine learning, and behavioral threat detection.
By blending innovation with structure, the department is ensuring that its risk management approach remains scalable, adaptive, and future-ready—keeping pace with evolving fraud patterns and customer expectations alike.
SIS Certifications – Partners in Quality Assurance
The rigorous audit process was conducted by SIS Certifications, a globally recognized certification body renowned for its independent evaluations and high standards. The team from SIS applauded SBI PRMD for its preparedness, professionalism, and unwavering focus on integrating quality into every level of its operations.
This certification is not just an endorsement of compliance—it’s a recognition of excellence, responsibility, and proactive risk leadership.
Celebrating a Culture of Quality, Vigilance, and Customer-Centricity
This achievement is the result of collective effort, vision, and unwavering commitment. From strategic planning to ground-level operations, every team member at PRMD played a role in building a system where quality isn’t just maintained—it’s continuously elevated.
With ISO 9001:2015 in place, SBI isn’t just fighting fraud—it’s leading the way in redefining quality in digital banking.
